Customer Focused Care

Personalised Customer Service

We take our time training Customer Service Agents. They work with you to answer any questions you may have immediately without being passed from department to department before you get an answer.

Customer Orientated Care

Our aim is to develop long-term relationships with our customers; by being open and honest in our communications to deliver on our promises.

UK Call Centres

We pride ourselves on not cutting the cost of your customer care by using overseas call centres.

Customer Convenience

We understand that all our customers are different so we have developed different ways for you to submit meter readings, receive and view bills, let us know you are moving premises and manage your electricity account.

Empowerment

Through our online systems you can have fast and simple access to your up-to-date electricity account information 24 hours a day, 7 days a week – at a time and location that is convenient to you.

Innovation

We invest a lot of time into developing customer focused products and efficient internal systems; reducing our overheads which enables us to deliver cheaper electricity to our customers.

Complaints Charter

If you are dissatisfied with any aspect of the Opus Energy service, we will endeavour to deal with the issue promptly and efficiently.  If in the unlikely event you are unhappy with any element of our service, then please do get in contact with our Customer Care Team.