FAQs

If you can not find the answer to your question in our FAQs, contact the Customer Service Team who would be happy to answer any queries you may have.

Billing Enquiries

• What should I do if I feel that my bill is inaccurate?
• How do I submit Meter Readings?
• What should I do if I think my meter is faulty?
• What is a Direct Debit guarantee?

Customer Service

• How do I change my business contact details?
• What are my current electricity prices?
• How do I register for Online Account Management?
• How do I contact the Customer Service Team?
• Where can I find the Terms and Conditions of my electricity contract?
• Can the price I pay for energy change during the life of the contract?
• What is the duration of my contract?
• What happens at the end of my contract or the fixed-term period if I stay with you as my supplier and will you send me a reminder of the contract end date?
• In what circumstances can an electricity company stop me switching to another energy supplier?
• Who can I contact to find out more information about my contract, and what information will they need from me to look up these details?
• Under what circumstances can my energy supply be cut off?
• What options are available regarding payment terms?
• Am I committed to a minimum or maximum volume?
• How can I raise a complaint?

Renewable Energy

• Does Opus Energy supply renewable energy?
• What is Climate Change Levy and why do I have to pay it?
• What are Climate Change Levy Exemptions?
• What is the Renewable Obligation?

Meter Readings

• How do I take a meter reading?
• How do I submit a meter reading?
• I am apprehensive about letting Meter Reading Agents into my business – how do I know that they are trustworthy?

Moving Premises

• What information do you require when I move premises?
• When should I let you know I’m moving premises?
• How do I find out who supplies my new premises? 
• I’d like Opus Energy to supply my new property, what do I need to do? 
• I’ve recently moved into a property supplied by Opus Energy, what do I need to do?

Smart Meter

• Who is the offer available to?
• How long is the offer open for?
• How can I sign up to the free Smart Meter offer?
• Who are the Smart Meter partners? 
• Will my business be without electricity whilst the Smart Meter is being installed?
• What happens if there is a problem with the Smart Meter?
• How does the Smart Meter take remote meter readings?
• Will there be a display so that I can read my own meter?
• What are the customer benefits?
• How does a Smart Meter contribute to making bills more accurate?

 Supply Number Explained 

• What is a supply number?
• What is a profile class?
• What is a time Line Loss Factor (LLF)?
• What is a Distributor ID?
• What is a Meter Point ID Number?
• What is a Check Digit?