Opus Energy
How to read your meter
The best way to ensure accurate bills is to keep your account up-to-date by regularly submitting meter reads, ideally every month, but at least every three to four months. Reading your electricity meter is easy; use our simple instructions to find out how.
Reading single and multiple rate digital meters
Single rate
• Record the numbers left to right, ignoring the red number(s)
The meter reading for this example is 08330
Multiple rates
• If your meter has multiple rows of registers, record the numbers left to right in each row, ignoring the red numbers marked 1/10
The meter readings for these examples are 665153 and 172574
Reading a digital electricity meter
• Digital meters are easy to read. To record the meter readings simply press the blue or display select button to scroll through each register
• If your digital meter does not have a button you will have an auto display scrolling meter
• This type of meter will change screens every 5-10 seconds, record each meter reading that appears
The meter reading for this example is 00254.013
Reading an electricity dial meter
• Each dial turns in the opposite direction from the one before it, so take some time to check the way each turns
• Each dial reads from 0-9
• Read the dials from left to right, ignoring the dial marked 1/10 as this is only used for testing
• When the pointer is between two numbers, always note down the lower number. This is not necessarily the nearest number to the pointer
• However, if the number is between 9 and 0, write down 9
• If the pointer is directly over a number, record and underline the number
The meter reading for this example is 66148
How to submit your meter readings
We understand that all our customers are different; as a result we have developed three convenient ways for you to submit meter readings:
- Use our quick-to-use online form to submit your business' meter readings
- Call 0843 2272377* and talk to one of our Customer Service representatives, they are available to take your meter readings Monday to Friday, 8am – 6pm
- Email your meter reading to customerreads@opusenergy.com
When submitting meter readings by telephone or email please supply us with the following information:
• Customer name
• Site number (this number can be found on your invoice)
• Date the meter read was taken
• Meter serial number (only essential if you are submitting meter readings for more than one meter)
*All calls received by Opus Energy are recorded for training and verification purposes