Opus Energy
FAQs
If you can not find the answer to your question in our FAQs, post a question on our electricity advice website or contact the Customer Service team who would be happy to answer any queries you may have.
Billing enquiries
- What should I do if I feel that my bill is inaccurate?
- How do I take an electricity meter reading?
- How do I submit meter readings?
- What should I do if I think my meter is faulty?
- What is a Direct Debit guarantee?
Customer service
- How do I change my business contact details?
- What are my current electricity prices?
- How do I register for online account management?
- How do I contact the Customer Service team?
- Are telephone calls recorded for verification purposes?
- Where can I find the Terms & Conditions of my electricity contract?
- Can the price I pay for energy change during the life of the contract?
- What is the duration of my contract?
- What happens at the end of my contract or the fixed-term period if I stay with you as my supplier and will you send me a reminder of the contract end date?
- In what circumstances can an electricity company stop me switching to another energy supplier?
- Who can I contact to find out more information about my contract, and what information will they need from me to look up these details?
- Under what circumstances can my energy supply be cut off?
- What options are available regarding payment terms?
- Am I committed to a minimum or maximum volume?
- What are deemed contract rates?
- Why am I on deemed contract rates?
- Where can I find out more about purchasing electricity for my business?
- How can I raise a complaint?
Renewable energy
- Does Opus Energy supply renewable energy?
- What is Climate Change Levy and why do I have to pay it?
- What are Climate Change Levy exemptions?
- What is the Renewable Obligation?
- I am interested in generating renewable power, can Opus Energy help?
- Which renewable power sources does Opus Energy contract energy from?
- Does Opus Energy provide Power purchase agreements (PPAs)?
- Does Opus Energy have a specific Renewables division?
Meter readings
- How do I take a meter reading?
- How do I submit a meter reading?
- I am apprehensive about letting Meter Reading agents into my business – how do I know that they are trustworthy?
Moving premises
- What information do you require when I move premises?
- When should I let you know I’m moving premises?
- How do I find out who supplies my new premises?
- I’d like Opus Energy to supply my new property, what do I need to do?
- I’ve recently moved into a property supplied by Opus Energy, what do I need to do?
Smart meter
- Who is the offer available to?
- How long is the offer open for?
- How can I sign up to the free smart meter offer?
- Who are the smart meter partners?
- Will my business be without electricity whilst the smart meter is being installed?
- What happens if there is a problem with the smart meter?
- How does the smart meter take remote meter readings?
- Will there be a display so that I can read my own meter?
- What are the customer benefits?
- How does a smart meter contribute to making bills more accurate?
Supply number explained
- What is a supply number?
- What is a profile class?
- What is a Line Loss Factor (LLF)?
- What is a Distributor ID?
- What is a Meter Point ID Number?
- What is a Check Digit?