Customer Driven Gas Service

What Opus does differently?

• Opus Energy only uses UK based call centres and doesn’t use call routing systems

• Offering a customer-centered service; all our Customer Service Agents complete extensive training to enable them to answer your questions quickly and efficiently

• We strive to be transparent in our customer communications

• Opus empowers customers to take control of their energy account by offering multiple, convenient ways to interact with us

• We use our energy experience to develop innovative products and services to better meet our customer’s needs

Complaints Charter

If you are dissatisfied with any aspect of the Opus Energy service, we will work with you to ensure a promptly and efficient resolution.  If in the unlikely event you are unhappy with any element of our service, please get in contact with our Customer Care Team.