Nikki & Co

Customer service is why they have stayed.

Mrs Campion opened her hair and beauty salon, Nikki & Co., ten years ago. Based in Urmston, Manchester, the salon, which has three full time stylists, has been rated as 5 stars in the Good Salon Guide.

Currently, the main issue concerning Mrs Campion is the economic climate.  Although the economy has improved over the last few years, it’s still difficult to predict when her shop will be busy.  For instance, she would usually expect Christmas to be the busiest time of the year but, in fact, this year it was January. This unpredictability means forecasting for the year’s business energy usage can be difficult.  As a result, she depends on the monthly electricity invoices from Opus Energy to help avoid any nasty shocks.

AT A GLANCE

Business sector: Retail

Customer since: 2008

Products provided: Electricity

Nikki & Co case study for Opus Energy

When looking for a business energy supplier, while price is the most important factor, customer service helps Mrs Campion determine which supplier she’ll choose and that’s why she has stayed with Opus Energy since 2008.

Mrs Campion commented: “As I run such a busy salon and generally only have 10 minutes to speak to my supplier, it’s really important I can get through to a real person straightaway, rather than being kept on hold for 15 minutes. I also appreciate that Opus Energy’s Customer Service Centre is based in the UK.”

"As I run such a busy salon and generally only have 10 minutes to speak to my supplier, it’s really important I can get through to a real person straightaway, rather than being kept on hold for 15 minutes."

- Mrs Campion, Owner, Nikki & Co

“In my dealings with Opus Energy, the team has always shown its respect for me as a business owner, understanding the importance of swift responses and resolutions and, as my focus is always on my customers and the service we offer at the salon, this is something I really value.”

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