Help and advice
At Opus Energy, we pride ourselves on the service we deliver. We have created this section to help our existing customers find answers to common queries and questions. Use the menu to the left to find a topic that is of interest to you, and read about the benefits of being our customer below:
Personalised customer service
Well-trained Customer Service agents at Opus Energy help you by working to answer your questions and resolve your complaints.
Customer orientated care
Long-term relationships built upon transparency and honesty in all customer communications.
UK call centres
As an Opus Energy customer, you’ll only speak to Call Centre agents based in the UK, never overseas.
Whether it’s over the phone or using 24/7 access to your account, Opus Energy helps you to manage your account in the most convenient way possible.
At Opus Energy we strive to resolve any issues quickly and efficiently. However, if you are unhappy with any element of our service, please contact the Customer Care team or read about our complaints process.