All the help you need

Our dedicated team is standing by to help. So if you have a
query that you need answered, you’ll get through quickly.

Help to answer all your questions

Do you have a question about your electricity contract? Or are you moving premises and 
need to find out how to switch? All this and more can be found below.

MOVING OR SWITCHING

If you’re moving premises or thinking of switching to us from another supplier, we’ve got you covered.

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CUSTOMER SERVICE

Information about our complaints process and our standards promise to our customers.

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PAYMENTS AND PRICES

Help with paying your invoice and information on our rates and prices.

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METERS AND READINGS

How to submit a meter reading and information on smart meters and AMR.

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REGULATIONS AND POLICIES

The latest news and updates in energy industry regulations, schemes and information.

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DOWNLOAD CENTRE

Our online library of documents, available for download at your convenience.

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