Opus Energy
FAQs
If you can not find the answer to your question in our FAQs contact the Customer Service Team who would be happy to answer any queries you may have.
Billing Enquiries
- What should I do if I feel that my bill is inaccurate?
- How do I take a meter reading?
- How do I calculate my gas consumption?
- What should I do if I think my meter is faulty?
- What is a Direct Debit guarantee?
Customer Service
- How do I change my business contact details?
- What are my current gas prices?
- How do I contact the Customer Service Team?
- Are telephone calls recorded for verification purposes?
- Where can I find the Terms and Conditions of my gas contract?
- Can the price I pay for my gas supply change during the life of the contract?
- What is the duration of my contract?
- What happens at the end of my contract or the fixed-term period if I stay with you as my supplier and will you send me a reminder of the contract end date?
- In what circumstances can a gas company stop me switching to another energy supplier?
- Who can I contact to find out more information about my contract, and what information will they need from me to look up these details?
- Under what circumstances can my gas supply be cut off?
- What options are available regarding payment terms?
- What are deemed contract rates?
- Why am I on deemed contract rates?
- How can I raise a complaint?
Climate Change
Meter Readings
- How do I take a meter reading?
- How do I submit a meter reading?
- I am apprehensive about letting Meter Reading Agents into my business - how do I know that they are trustworthy?
Moving Premises
- What information do you require when I move premises?
- When should I let you know I'm moving premises?
- How do I find out who supplies my new premises?
- I'd like Opus Energy to supply my new property, what do I need to do?
- I've recently moved into a property supplied by Opus Energy, what do I need to do?