Commonly asked questionsWe answer some of the most common questions about smart meters below.
As an Opus Evolution customer can I get free smart metering?
Contact Opus Energy’s Corporate Solutions team on 0843 227 2359* to discuss your smart metering requirements.
How can I sign up to the free smart meter offer?
Once you have registered, you will be contacted directly by our metering partners. They will discuss with you the terms of the contract under which they will install and maintain your smart meter. Once you have entered into this contract with our smart metering partners, they will arrange for the installation of your smart meter. Whilst Opus Energy remains the registered supplier of your electricity, we will pay for the monthly charges associated with the meter.
Smart meters to availability and standard terms and conditions of installation and supply. This offer is only available to electricity business customers supplied by Opus Energy Limited and is subject to contractual acceptance by Opus Energy and our metering partners. This offer is limited to a maximum of 10 meters per customer and is restricted to non-domestic sites consuming electricity for commercial purposes.
How does the smart meter take remote meter readings?
The smart meter records electricity consumption data and has the capacity to store this information for up to a year. The meter is dialled and sent to your supplier using GPS technology, eliminating the need for you to take readings yourself.
How long is the free smart meter offer open for?
Opus Energy recognises the significant benefits that smart meters can offer and therefore, currently, no fixed time has been applied to this offer.
What are the customer benefits?
You will receive actual electricity meter reads on a monthly basis, without the need for a meter reader to visit to your premises. Opus Energy invoices using the actual meter reads, significantly reducing the need for estimated meter reads and providing improved billing accuracy.
What happens if there is a problem with the smart meter?
We have chosen meters that form some of the latest metering technology in the industry and as such have an excellent record for performance. However, if in the unlikely event you do have a problem with your meter, the smart meter provider will arrange for an engineer to visit your premises to investigate the issue.
Who are Opus Energy’s smart metering partners?
Opus Energy uses a number of leading smart metering partners. You can read more about them here.
Who is Opus Energy’s smart meter offer available to?
The offer is open to business electricity customers supplied by Opus Energy and is subject to availability and contractual acceptance of our smart metering partner’s terms and conditions of installation and meter provision.
Will my business be without electricity whilst the smart meter is being installed?
Our smart metering partners will be able to provide you with an indication of the expected down time, prior to installation. They will work with you to ensure the installation takes place at the most convenient time for your business. For most premises the electricity will be disconnected for between one to two hours, although in some cases, no downtime is required.
Will there be a display so that I can read my own meter?
Yes, the meters have a display so that you can see your electricity consumption, however the display will only show cumulative readings.