10 tried-and-tested customer service mantras

24th February 2015

In a digital world where all consumers have a voice, good customer service has never been such a valuable commodity.

Customer service that’s anything less than ship-shape can seriously dent your reputation and likelihood of customer loyalty.

Regardless of your customer type – whether you reign the retail world or juggle corporate clients in a B2B environment –you’ll want to learn the below mantras off by heart. They come courtesy of Dawn Price, Customer Service Manager at Opus Energy. With plenty of experience in multiple industry areas, Dawn and her busy team are on the front-line of customer service, and would like to pass on these tips…