Making a complaint
We are sorry you have a reason to complain. Sometimes things can go wrong and, if this happens, we want to work with you to reach a resolution that you’re happy with.
Following the government guidance and to protect our employees our complaints team is currently home based.
As such, we will temporarily be unable to make outbound calls, however Please email email@example.com. Our complaints team will be operating with email as normal. Please be patient with our response times, delays are likely, and we will respond as quickly as possible.
If you have a complaint, please contact us as soon as you can so that we can put things right as quickly as possible.
0800 630 0841 Our UK call centre is open Monday to Friday, 8am to 6pm.
firstname.lastname@example.org We will respond within five working days of receiving your email.
Send a letter
You can also write to us at Customer Care, Opus Energy House, 8-10 The Lakes, Northampton, NN4 7YD.