Preparing for your smart meter installation

We need someone to be there during the appointment so it's worth writing down or saving the date in your online calendar, or communicating it to whoever will be there on the day. We will also send you a reminder closer to the appointment in case you lose track of it.

Help us make the appointment as smooth as possible by removing anything that might be in the way of the engineer's access to the meter such as furniture, boxes, etc.

Sometimes meters are found in a secured location or room. Please have the key or passcode handy on the day to grant access to the meter.

It's highly likely that the appointment will affect more than just yourself. For example, if you work in an office, remind any colleagues that are around during the appointment that the energy will be turned off for up to an hour. Or if you have refrigeration appliances on site, remind them to keep the doors shut to preserve the temperature for the duration of the appointment.

Before the meter installation starts, make sure to save any sensitive work on your computer or prepare other software-based equipment to be turned off without losing data. For example, the tills in a shop. And remind anyone else on site who is affected by the temporary power cut to do the same.

Finally, when everything else is ready and the engineer prompts you to do it, turn off all gas or electrical appliances (depending on which type of meter is installed). These should stay switched off until instructed by the engineer that it is safe to turn them back on.