Support / Letters of Authority (LOAs)

Letters of Authority (LOAs)

A Letter of Authority (LOA) is a legal document that allows a customer to authorise someone to act on their behalf within agreed limits - usually a broker.

LOAs give customers confidence that the person they’ve appointed knows what actions they're authorised to make. This may be account information, billing details or personal information related to their business.

While we can’t provide a definitive list of criteria, we use all reasonable measures to verify the identity of the person and any authorisation to act on their behalf. We’ve included below the usual information we need to accept an LOA.

What should you include in an LOA?

For every LOA received we make sure:

How do you submit an LOA?

Once you’ve covered all the details above, and if you’re a SME customer or working on behalf of a SME customer please send LOA’s to

If you’re a corporate customer or working on behalf of a corporate customer please send LOA’s to