Before your fixed term contract ends, we will write to you to let you know the end is approaching and advise what the variable rates are if you don’t renegotiate a contract. If your fixed term period has already ended and you have moved onto a Variable rate, your prices will be detailed on your paper or online bill. You can log into your online account to access all your bills.
Variable rates give you the flexibility of not being locked into a fixed-term contract but they are likely to be higher than what you pay during your fixed term period so we recommend you get in touch to renegotiate a new contract by calling 0160 465 3304.
If you don’t have or can’t find the letter or bill mentioned above, just contact our Customer Service team and they’ll be able to discuss your variable rate and options with you.