Customer service

About our complaints process, commitments
and our standards promise to our customers.

Making a complaint

Details on who to get in touch with if you'd like to make a complaint.

Standards of performance

Information about our standards of performance, which help to protect your rights as a customer.

Site access

Information about what you can expect from our representatives when they visit your premises to access a meter.

Treating customers fairly

Information about how we strive to treat our customers fairly.

Data Protection Policy

Detailed information about Opus Energy's Data Protection Policy.


Are you a Microbusiness customer? Here's what you need to know.

Our energy sources

Find out where our energy comes from and read about our commitment to cleaner energy.