Making a complaint

We are sorry you have a reason to complain. Sometimes things can go wrong and, if this happens, we want to work with you to reach a resolution that you’re happy with.

If you have a complaint, please contact us as soon as you can so that we can put things right as quickly as possible. You can get in touch by calling us or sending an email. You can also fill out our online form.


0800 630 0841

Our UK call centre is open Monday to Friday, 8am to 6pm.


We will respond within five working days of receiving your email.