About your invoice
With Opus Energy invoicing, you can pay for your electricity or gas as you use it, with accurate monthly invoices that reflect your usage.
Your monthly Direct Debit is based on your energy consumption, and invoices will detail your submitted meter readings. In the absence of meter readings, we will base your estimated readings on previous consumption. Any under or over-usage will be reflected in next month’s invoice.
Paying your invoice
You can pay your Opus Energy invoice in a number of ways. The easiest way is to log on to your online account by clicking here: My Opus Energy
Here you can set up a Direct Debit or make a BACS transfer. If you have any questions about paying your invoice, please contact our Customer Service team on 0843 227 2377, who will be happy to help.
Did you know you could get £10 cashback if you switch to eBilling? Talk to our team to find out more.
Our back-billing policy
We’re committed to delivering the highest standards of customer service, and as part of our commitment we go beyond the requirements set out in the Voluntary Standards for Back-Billing Micro Business Energy Customers. We won’t invoice you for unbilled energy consumption in excess of one year where it’s our error.
The information provided in the Voluntary Standards advises you on the steps you can take to help prevent back-bills and also details our responsibilities as your energy supplier.
If you feel that your invoice is inaccurate, the first step is to identify if the invoice relates to an estimated meter reading. If it does, you should contact the Customer Service team and submit an accurate meter reading. If the difference is significant, we’ll send a replacement invoice, otherwise your next monthly invoice will highlight the amendment.
If, after submitting an accurate meter reading, you feel that your invoice is still inaccurate, please contact the Customer Service team who will be happy to look into your query.
Direct Debit guarantee
This guarantee is offered by all banks or building societies that take part in the Direct Debit Scheme. The efficiency and security of the scheme is monitored and protected by your own bank or building society. If the amounts to be paid or the payment dates change, Opus Energy will notify you ten days in advance of your account being debited or as otherwise agreed.
If an error is made by Opus Energy, your bank or your building society, you’re guaranteed a full and immediate refund from your branch. You can cancel a Direct Debit at any time by writing to your bank or building society. If you do this, please also contact the Customer Service team to let us know:
Telephone: 0843 227 2377