Credit and refunds
What happens if I have credit on my account?
You may have paid more than is due if your invoice was based on an estimated amount of used energy. When we’ve received an accurate meter read from you, we will use that to calculate your next invoice.
Any credit or overpayment will then be deducted from your next invoice so you’re not paying for more energy than you’ve used. If there’s still any credit remaining on your account, you can either request a refund or use the credit as payment towards your next invoice.
Providing regular meter reads means we don’t have to use estimates and can give you accurate invoices. Click here to see how you can submit a meter reading.
How do I request a refund?
If you have any credit on your Opus Energy account, you can request a refund by calling our Customer Service team on 0843 227 2377.
When you call us, please have a current meter reading to hand, as well as your payment details, to assist us in refunding any remaining credit. Once we have these details, we will be able to verify your credit balance and refund you within 10 working days.
If you're moving premises, please click here. Or if you would like to close your account, click here.