Blog / Our Coronavirus plans

Our Coronavirus plans

19th March 2020

In these unprecedented times, we’re doing what we can to protect you (our customers) and our colleagues while maintaining an ongoing level of service and support. If staffing levels are greatly reduced, we may take longer to respond, but we have rigorous contingency plans in place to try and reduce the impact. We’ve outlined the key details of our plan below.

What plans do we have in place to deal with the impacts of Coronavirus on the company and our employees?

What does Coronavirus mean for security of our electricity supply?

The impact of Coronavirus on UK industry, and specifically the energy sector, will enter different stages at different times and so our plans will adjust accordingly.

We’ll continue to follow government advice, and keep you updated on any changes that take place as the situation develops.

We recognise some businesses may struggle during this period of uncertainty, so if you’re having difficulty paying your bill, talk to us about what help is available from the Government. They’re providing support, including loans and grants. Visit the Government website or Business Debtline to find out more.