Supply terms and conditions
Faster switching
From the 18 July 2022, once we've agreed a contract with you, we'll register your meters within five working days (unless your current supplier objects). You can request a later date if you'd prefer.
SME T&Cs
Current SME terms and conditions
View the terms and conditions for the supply of electricity or gas for fixed term agreements.
Customers who agreed a contract before 9 March 2020
Backbilling policy
The terms of existing terms and conditions have been amended to reflect the new back billing requirements as of 1 November 2018, you can find out more about this and read our Backbilling policy.
Corporate terms and conditions
Corporate customers whose contracts were agreed on or after 1 October 2022
View the terms and conditions for the supply of electricity or gas for fixed term agreements to corporate customers (Plain English). Alternatively, you can read the full detailed version.