Contact Us
How to get in touch
Our contact centre is open from 8:30am-5pm Monday to Friday.
Emergency numbers
Electrical emergency or power cut? Ring 105 (free) to reach your local electricity distribution company.
Opus Energy supplies electricity, but it is your local electricity distribution company that’s responsible for power cuts, and the wires and cables that connect you to the National Grid.
For more information, go to www.powercut105.com
Gas leak, carbon monoxide leak or no gas supply? Call 0800 111 999 to reach the National Grid Emergency Service.
If you smell gas or have a carbon dioxide leak, turn your supply off at the meter, air out the area, extinguish any naked flames and don’t turn electrical switches on or off.
Making a complaint
If you would like to register a complaint with us, please use the form on our complaints page.
Our departments
Please note, calls to 0843 and 0845 numbers are charged at 7p per minute plus your provider's charge.
Moving Premises
COTEnquiry@opusenergy.com
Tell us about a change of tenancy
Corporate Sales
0845 437 9405 opusenergy.quote@opusenergy.com
Corporate Account Management
01604 673111 corporate.accounts@opusenergy.com
Renewable Sales
01865 312145 corporaterenewables@opusenergy.com
Renewables Account Management
01604 673117 renewableoperations@opusenergy.com
Our promises to customers
We're committed to treating our customers fairly. You can read more about our commitments by following the links below.
You can also find links to our Privacy Policy, Terms & Conditions, Modern Slavery Statement, and Cookie Policy at the bottom of each page of our website.
Standards of Conduct
We promise to treat our customers fairly and conduct ourselves with integrity.
Read our promise to our customers.
Customer Privacy Notice
We take your right to privacy and the protection of your personal data seriously.
See our privacy policies to find out more.
We value your opinion
We'd love to hear what you think about Opus Energy
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