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Contact Us

How to get in touch

Our customer service team is available 8am to 6pm Monday to Friday

Please note, calls to 0843 and 0845 numbers are charged at up to 7p per minute plus your provider's charge.

ICON Phone

Call us on

0843 227 2377


Write to us

Customer Care, Opus Energy House, 8-10 The Lakes, Northampton, NN4 7YD

Christmas opening hours

Please be aware that our opening hours over the seasonal period are as follows:

24th December 8am - 12.30pm
27th and 28th December 8am - 6pm
31st December 8am - 12.30pm

We will be closed all day on Christmas Day, Boxing Day and New Years' Day. Our normal business hours will resume from Wednesday 2nd January.

Emergency numbers

Electrical emergency or power cut? Ring 105 (free) to reach your local electricity distribution company.

Opus Energy supplies electricity, but it is your local electricity distribution company that’s responsible for power cuts, and the wires and cables that connect you to the National Grid.

For more information, go to

Gas leak, carbon monoxide leak or no gas supply? Call 0800 111 999 to reach the National Grid Emergency Service.

If you smell gas or have a carbon dioxide leak, turn your supply off at the meter, air out the area, extinguish any naked flames and don’t turn electrical switches on or off.

Making a complaint

If you would like to register a complaint with us, please use the form on our complaints page.

Our departments

Please note, calls to 0843 and 0845 numbers are charged at 7p per minute plus your provider's charge.


01604 797 215

Moving Premises

Corporate Sales

Corporate Account Management

Renewable Sales

Renewables Account Management

Our promises to customers

We're committed to treating our customers fairly. You can read more about our commitments by following the links below.

You can also find links to our Privacy Policy, Terms & Conditions, Modern Slavery Statement, and Cookie Policy at the bottom of each page of our website.

Treating customers fairly

We promise to treat our customers fairly and conduct ourselves with integrity.

Read our promise to our customers.

Customer Privacy Notice

We take your right to privacy and the protection of your personal data seriously.

See our Privacy Policies to find out more.

We value your opinion

We'd love to hear what you think about Opus Energy

We're always keen to hear from our customers so that we know how we're doing and what we can do to improve in the future.

Let us know what you think about Opus Energy.

Alternatively, you can leave a review on our Trustpilot page.