How to get in touch
Our contact centre is open from 8:30am-5pm Monday to Friday.
Electrical emergency or power cut? Ring 105 (free) to reach your local electricity distribution company.
Opus Energy supplies electricity, but it is your local electricity distribution company that’s responsible for power cuts, and the wires and cables that connect you to the National Grid.
For more information, go to www.powercut105.com
Gas leak, carbon monoxide leak or no gas supply? Call 0800 111 999 to reach the National Grid Emergency Service.
If you smell gas or have a carbon dioxide leak, turn your supply off at the meter, air out the area, extinguish any naked flames and don’t turn electrical switches on or off.
Making a complaint
If you would like to register a complaint with us, please use the form on our complaints page.
Please note, calls to 0843 and 0845 numbers are charged at 7p per minute plus your provider's charge.
Our promises to customers
We're committed to treating our customers fairly. You can read more about our commitments by following the links below.
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