Supporting you during the energy crisis
What's going on in the energy market?
EBRS and its impact on your bill
For more information about how EBRS will affect your energy bills, please choose the energy contract you have with us from the below.
If you’d like to opt out of the Energy Bill Relief Scheme, email firstname.lastname@example.org with your account id and the date you want to opt out from.
If you change your mind, you can opt back in – just email your request to the above address. Note that the scheme’s discount won’t be applied for the period in which you opted out.
The Government has announced a new Energy Bills Discount Scheme (EBDS) for businesses. This will run from 1 April 2023 to 31 March 2024, once the current Energy Bill Relief Scheme (EBRS) ends on 31 March 2023.
Once we have further details we’ll communicate with eligible customers nearer the time.
Customers don’t need to do anything as the support will be automatically applied to their bills.
You can find information on our EBDS page.
Energy market information and resources
We’ve pulled together relevant information and helpful links in one place. Follow the links below to learn about the energy crisis, understand your bills, see how you can control your energy use and spend and access available support.
Business and domestic energy: how they’re different
Understand the elements – from taxes to contract types to green-energy contributions to price caps – that make your business energy contract different to your household one.
Why are energy prices going up?
Factors including the world’s reliance on Russian gas supply and increasing non-energy costs have driven up electricity prices. Understand what this means for your business and what you can do to limit the impact.
What costs are in my energy bill?
You’d expect the amount of energy you use to affect your bill. But what other factors govern the amount your business pays every month? Understand more about non-energy costs linked to transporting energy, funding eco-energy initiatives and ensuring we’re not left without power.
Rota Load Disconnection
If the UK finds itself short of power, National Grid can use Rota Load Disconnection to reduce energy demand. This is where National Grid plan disconnection of specific areas around the country for defined periods of time.