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The price you pay for your energy is fixed at the start of your contract. To be able to guarantee the cost of your energy, we will purchase it upfront for your contract period. For this reason, if you attempt to switch suppliers during the fixed term period we may object to the transfer.
If you are a new customer who has recently transferred to us, or an existing customer who has renegotiated a new contract, you are likely to be on a Fixed Term contract.
Where can I find out what price I am paying?
When you agreed your contract with us, we wrote to you confirming your prices and the details of your contract. But if you can’t find it, don’t worry! Your prices are also on your monthly bill, in your online account under the Account View section or you can call our Customer Service team on 0843227 2377 and they’ll be able to tell you.
What happens when my fixed term ends?
We will write to you to let you know that the end of your fixed term is approaching. This letter will include details of your current price, as well as explain what happens next.
If your contract was agreed before the 23rd January 2019, and you choose not to negotiate a new contract but remain supplied by us after your fixed term has ended, your account will move onto a variable rate.
If your contract was agreed after the 23rd January 2019, and you choose not to negotiate a new contract but remain supplied by us after your fixed term has ended, your account will move onto a monthly plan rate. Monthly plan rates are fixed for a year and give you the flexibility to leave with 30 days' notice.
The prices of these rates are included in the letter and are likely to be higher than what you pay during your fixed-term period so we recommend you get in touch to renegotiate a new contract by calling 0160 465 3304.