Support / Closing your account

Closing your account

When you close your account with us, there are a few things you can do to help us produce the final invoice and ensure any owed credit is promptly refunded.

  1. Send us a final meter reading.
  2. Contact us to confirm your account and payment details so we can refund any credit if applicable. Refunds are processed within 10 working days of receiving all of the necessary information.
  3. Check if there are any outstanding amounts to pay and settle them, if applicable. Please be aware that if you owe us money at the end of your fixed term, we may object to the transfer.
  4. If your account is closing due to a change of tenancy, please double check that we have the correct transfer date and your forwarding address, by contacting us or logging in to your online account.

For more information about the credit on your account or how to request a refund, visit our 'How do I request a refund' page.