Support / General smart meter installation information

General smart meter installation information

1. How do I get a smart meter?

If you’re already a customer, you will be invited to book an appointment when smart meters are available in your area. You can register your interest by calling our Smart Operations team on 0800 6681337 or send them an email.

2. My business is in an area with poor mobile signal. Does that mean I can't get a smart meter?

Smart meters use existing phone masts, so yes, a signal is necessary to have a smart meter installed. However, new masts are currently being installed by Arqiva and Telefonica so this limitation will occur less often in time.

3. I’ve been told I can’t get a smart meter at the moment, why is that?

It could be for a number of reasons, including phone signal or that they might not be available in your area yet. However, you will be invited to book a smart meter installation as soon as you’re eligible for one and the engineers are available to install it.

4. How long does the installation last?

Usually, the appointment will last about an hour and your electricity or gas will be turned off for about 30 minutes (for each fuel type). However, if things don’t go according to plan, the duration of your appointment may double to make sure the meter is correctly installed and safe to use.

5. How safe is a Smart meter installation?

We have carefully selected our partners to make sure they have the necessary experience and skills to perform the installation. We place our customers’ safety above everything so we have thoroughly scrutinised their processes and capabilities to make sure the meters are installed safely and correctly.

6. My business has more than one location. Can I book appointments for multiple sites?

We will do everything in our power to minimise disruption to your business and if it’s possible to book multiple sites in one go, we will work with you to find the right day and time for each appointment. This may be restricted by engineer availability.