Support / Payment difficulties

Payment difficulties

At Opus Energy, we understand that running a small business can be challenging and that there may be times when things aren’t going to plan. If your business is experiencing financial difficulties and you’re having trouble paying your energy bills, the most important thing to do is call us and let us know.

You can speak to our Collections team on 01604 797 301, who have a great deal of experience in working with small businesses and will be able to work with you to find a credit solution.

There are a few things we think you should know.

If you’d like to get external help

Business Debtline is a charity which offers a free, confidential advice service for small businesses. Their website contains a lot of information to help you with any debt problems.

They also produce an online self-help pack called ‘Dealing with your Business Debts’ which you may find useful.

Your energy supply could be cut off

There are industry mechanisms in place that allow disconnection of supply if a business is defaulting on its energy debts. This is a situation we would like to avoid as much as you. Because of this, advice agencies usually recommend that you treat gas and electricity bills as a priority debt, and that as soon as you realise your business is having difficulty paying its bills, you should contact your supplier. You can call our Collections team on 01604 797 301.

You could have additional costs for reconnection

If a meter has been disconnected for non-payment of debt and you wish to arrange to reconnect to an energy supply, you may need to pay a non-refundable connection fee before this can happen. If, in this situation, we’re concerned about your ability to pay future invoices, we may also ask you to provide a refundable security deposit as a condition of re-connecting the energy supply to your premises.