Smart meter customer resources
With a smart meter, you will be able to access detailed consumption data. By default, we will show you consumption for 30-minute intervals, unless you tell us otherwise. You can then use this data to make informed choices and control when you use the most energy.
If you'd like to access your consumption data, you can get in touch with our Smart Operations team on 0800 6681337 or send them an email or you'll be able to access it in your online account soon after having your smart meter installed.
Use energy more efficiently
Use energy more efficiently
Now that you have a smart meter, you can more accurately understand the impact of energy efficiency efforts as you can see the peaks and troughs of detailed usage in your online account. We've prepared a few tips, starting with ones that you can implement straight away, and shared tailored advice in the Energy Efficiency section.
How did the installation go?
We strive to provide you with a great service; from communicating the benefits of smart meters, to giving you a good experience during the installation and helping you understand how to be more energy efficient afterwards.
As part of our commitment to SMICoP (Smart Metering Installation Code of Practice) you might be invited to a survey by an independent research company to share your experience of having a smart meter installed. We recommend you are honest in your appraisal and we welcome your feedback to help us and our partners improve.
If you prefer to give us feedback directly, please fill in the form below.
What are the benefits for businesses?
How much data can we access from your new smart meter?
By default, your smart meter will record consumption for 30-minute intervals. This can help us create relevant offers and tariffs in the future based on what you actually use. And the more data we can get from all of our customers combined, the better we are able to forecast energy use and reflect that in competitive prices. It could also enable us to create useful reports analysing energy consumption at scale so that you can benchmark your usage against those with similar premises and business type.
But the data generated by the meter is your data so you decide how much you want to share. If you would prefer to change the frequency with which we receive reads to a daily or a monthly read, just let us know.
You can reach us Monday to Friday, 8am to 6pm.
Call: 0843 227 2377
The more meter reads you allow us to collect, the more we can show in your online account in return.
Your first bill with a smart meter
It's quite likely that part of your first bill will still be based on estimated reads. The reason for this is that you probably won't have your meter installed the same day as your most recent bill is generated. So we will still need to estimate your consumption up to the point of when the smart meter is connected to our systems. It should all be automated from then onwards.
You should also know that your first bill with smart meter may be higher than expected. The reason is that an accurate read has caused an initial spike between what we were previously estimating your consumption to be and what it really was. If you hadn’t provided us with a recent or regular read before the installation, the estimations were likely incorrect. This should not be a problem going forward as your bills will be based on accurate reads from now on.