What happens if I have credit on my account?
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You may have paid more than is due if your invoice was based on an estimated amount of used energy. When we receive an accurate meter read from you, we use that to calculate your next invoice.
Any credit or overpayment will then be deducted from your next invoice so you’re not paying for more energy than you’ve used. If there’s still any credit remaining on your account, you can either request a refund or use the credit as payment towards your next invoice.
Providing regular meter reads means we don’t have to use estimates and can send you accurate invoices.