Support / How do I request a refund?

How do I request a refund?

If you have any credit on your Opus Energy account, you can request a refund by calling our Customer Service team on 01604 673100.

When you call us, please have a current meter reading and payment details to hand. Once we have these details, we will verify your credit balance and we aim to refund you within 10 working days.

If you're moving premises, visit our dedicated page. Or if you would like to close your account, you should read this page.