If your bill is higher than expected
24th July 2018
At Opus Energy, we're committed to billing you accurately. But if you feel that your bill is higher than usual, we want to help you understand the possible reasons. Here are the different factors that could have played a part in this:
Meter read history
Have you been submitting meter readings regularly? If we don’t receive regular meter readings from you but you sent us one recently, we have been underestimating your usage and now we have a better understanding of your actual consumption.
We recommend you check your read history on your invoice or in your online account to confirm.
Installation of new equipment
If you have recently installed some new equipment into your property, this could have increased your energy consumption. Please check the wattage on the equipment to make sure.
We can also review the equipment you are using and confirm if your consumption is in line with this. Simply complete this Appliance-usage-chart appliance usage chart and send it to email@example.com if you would like us to do this.
Has your contract ended?
You can find your contract end date on your contract paperwork or on your My Opus Energy account. If you have not agreed a new contract once your fixed term contracted ended or you haven’t given us notice to leave, you could be billed using our monthly plan rate. This plan combines the benefit of budget certainty from fixed rates for a year with the flexibility to end the contract with 30 days’ notice.
If you would like to negotiate a new contract with us, our Sales team on 01604 653304 will be happy to give you a bespoke quote based on your needs.
We also have a handy online guide which explains our bills in greater detail.
Our backbilling policy
We’re committed to delivering the highest standards of customer service, and as part of our commitment you can read more about our backbilling policy on our dedicated page.