Preparing for your smart meter installation
If you have already booked an appointment for a smart meter, please remember that we will need someone to be there on the day to give our engineer access to the meter. Even though your appointment window is for four hours, it usually lasts about 90 minutes and the engineer can arrive at any point during the timeslot. When the engineer arrives, they will show you a badge and identify themselves so you can be reassured that a qualified professional is visiting your premises.
You will be asked to power down or turn off your electricity and/or gas during the appointment. This is usually for about 30-40 minutes, but it can be longer if unexpected circumstances occur. The engineer will let you know when it’s safe to turn everything back on.
To make the appointment as smooth as possible, we’ve created a handy checklist of things.
Installation day checklist
Make a note of the day
We need someone to be there during the appointment so it's worth writing down or saving the date in your online calendar, or communicating it to whoever will be there on the day. We will also send you a reminder closer to the appointment in case you lose track of it.
Clear the way
Help us make the appointment as smooth as possible by removing anything that might be in the way of the engineer's access to the meter such as furniture, boxes, etc.
Get the key or passcode
Sometimes meters are found in a secured location or room. Please have the key or passcode handy on the day to grant access to the meter.
Remind your colleagues
It's highly likely that the appointment will affect more than just yourself. For example, if you work in an office, remind any colleagues that are around during the appointment that the energy will be turned off for up to an hour. Or if you have refrigeration appliances on site, remind them to keep the doors shut to preserve the temperature for the duration of the appointment.
Save your work
Before the meter installation starts, make sure to save any sensitive work on your computer or prepare other software-based equipment to be turned off without losing data. For example, the tills in a shop. And remind anyone else on site who is affected by the temporary power cut to do the same.
Turn off appliances
Finally, when everything else is ready and the engineer prompts you to do it, turn off all gas or electrical appliances (depending on which type of meter is installed). These should stay switched off until instructed by the engineer that it is safe to turn them back on.
Our promise to you
We signed onto the Smart Metering Installation Code of Practice (SMICoP). What does this mean for you? It ensures our commitment to providing you with a great service, including:
- minimising disruption to your business when it comes to the installation appointment
- keeping you informed of who your engineer is and making sure they provide you with identification when they arrive
- explaining the benefits of smart meters
- showing you how to use your new smart metering equipment after installation
Whenever we make an appointment with you, we will always ensure that any Opus Energy representative who visits you has the correct skills, experience and resources to complete the job at hand.
If, for reasons outside of our control, we can no longer make the appointment and we need to rearrange, your rights are protected by our Standards of Performance.
Manage your booking
We understand that sometimes things get in the way and you might need to re-arrange the appointment. Simply contact us to let us know and we’ll help you re-arrange.
You can call our Smart Operations team on 0800 6681337 or send them an email.
How much data can we access from your new smart meter?
By default, your smart meter will record consumption for 30-minute intervals. This can help us create relevant offers and tariffs in the future based on what you actually use. And the more data we can get from all of our customers combined, the better we are able to forecast energy use and reflect that in competitive prices. It could also enable us to create useful reports analysing energy consumption at scale so that you can benchmark your usage against those with similar premises and business type.
But the data generated by the meter is your data so you decide how much you want to share. If you would prefer to change the frequency with which we receive reads to a daily or a monthly read, just let us know.
You can reach us Monday to Friday, 8am to 6pm.
Call: 0843 227 2377
The more meter reads you allow us to collect, the more we can show in your online account in return.