Visiting your premises

Visiting your premises

As your energy supplier, we will sometimes need to visit your premises to access your electricity or gas meter in order to read it, perform meter tests, replace it or upgrade it.

Unless it’s for meter reads, we will arrange to visit you at a convenient time, notify you in advance and make it clear that the person attending the appointment is an Opus Energy or contracted third part, representative. Our representative will explain who they are, the reason for the visit and will be professional, polite and careful during their visit.

What you can expect from our representatives

They will:

  • be a suitably trained professional and have the skills necessary for the task at hand;
  • be a fit and proper person to visit and enter your premises;
  • happily and willingly present you with identification that identifies them as a representative of Opus Energy, or of a contracted third party;
  • be able to provide you with a number to contact Opus Energy if you require details about your account, supply or appointment.

If service is not as expected when we visit your site

We expect all our representatives to adhere to a high level of customer service, and if this is not the case, we would like to know about it.

If you’d like to report a problem or you have more questions, contact our Customer Service team between 8am and 6pm, Monday to Friday using these details:

Phone: 0843 227 2377

Email: contactus@opusenergy.com

Address: Opus Energy House 8-10 The Lakes, Northampton NN4 7YD

If you’d like to submit a complaint, you can contact us via the details on our complaints page.

Visit our Guaranteeing standards of service page for further information on microbusiness customer appointments.