ICON Email

Email us at

To help us respond quickly, please include your account information

Termination notice changes

If you are a SME customer and would like to switch supplier, you no longer need to send us a termination notice but will be unable to switch until the end of your fixed period. You’ll still need to pay any outstanding balance before you switch, or we may object.

ICON Phone

Call us on

For general queries or help:
Customer Service - 01604 673 100
Open 8:30am to 5pm - Monday to Friday
Please have your account details with you

To make a payment or to
discuss a payment arrangement:
Credit Team - 01604 797 301
Open 8:30am to 5pm - Monday to Friday

ICON computer

Register for My Opus Energy

If you're an Opus Energy customer, manage your energy online using our easy-to-use 'My Opus Energy' portal.